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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Thermo By Products. The collective work includes works that are licensed to Thermo By Products. Copyright 2003, Thermo By Products ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Thermo By Products or purchasing Thermo By Products products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Thermo By Products or to purchase Thermo By Products products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Thermo By Products. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Thermo By Products used in the site are trademarks or registered trademarks of Thermo By Products


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Thermo By Products disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Thermo By Products does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Thermo By Products does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Thermo By Products shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Thermo By Products has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Thermo By Products product is mistakenly listed at an incorrect price, Thermo By Products reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Thermo By Products reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Thermo By Products shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Thermo By Products without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Thermo By Products may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Thermo By Products.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Thermo By Products products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Thermo By Products products) must be commenced within one (1) year after the claim or cause of action arises. Thermo By Products's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Thermo By Products may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Thermo By Products or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Thermo By Products does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Thermo By Products is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Thermo By Products reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Thermo By Products in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Thermo By Products, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Thermo By Products may link to sites operated by third parties. However, even if the third party is affiliated with Thermo By Products, Thermo By Products has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Thermo By Products. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Thermo By Products seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Shipping & Returns

Shipping ends at 4:00 pm, pst

For International Shipping information see below

Parcel- International and Domestic
UPS
Fed Ex
Other carriers as per customer request with their account#

Metro area + (OR, WA, ID, CA, AZ)
PCS
OnTrac

Freight
Fed Ex
UPS 
USF reddaway
Frieghtquote.com
Carrierrate.com

International Freight
Click Express
Clear Freight
Schenker
Concordia
Other carriers as per customer request with their account#



RETURNS AND EXCHANGES

At Thermo By Products, we take pride in our products and want you to be completely
satisfied with your purchase! If you are not completely satisfied for any reason,
please return the unused merchandise within 30 days of the date it was shipped to you,
and we will issue a refund or make the exchange of your choice. Please allow up to 14 days for any return process and warranty returns to be processed, cancelled orders paid by paypal, please allow 3 days for your refund to be issued.

The item must be in the original box in order to do any type of refund or exchanges and must not been installed, any indication that the item has been installed, the return will be void and will be sent back to sender, the sender will have to pay shipping back.

Special orders
Special orders are welcome, however, all special orders must be prepaid and are non-returnable.

After 30 days of receiving your item:
A refund of the purchase price less shipping and handling will be made & less 20% using the
same method and to the same credit card used on the original order. 
Returned defective or used merchandise will be inspected, and a handling fee of up
to 20% may be charged. Refused Shipments are subject to a 20% restocking fee. 
Shipping & handling will not be refunded on Refused Shipments. Special order returns are an automatic 20% restocking fee and credit is not issued for freight charges.

International Shipping

COUNTRIES WE SHIP TO

  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Bermuda
  • Brazil
  • Canada
  • China
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Egypt
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Saudi Arabia
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Taiwan
  • Turkey
  • United Kingdom
  • United Arab Emirates
  • Uruguay

DELIVERY RATES & SERVICES

The following are the delivery methods available with estimated arrival time:

Service Delivery Time

FedEx International 2-6 Days
UPS International All Types

Note:
We do not ship outside the U.S with USPS.

Tracking:
Note, First Class Airmail does not provide tracking information.  If you would like to be able to track the progress of your delivery, please select either Priority Airmail or Express Mail services.  Furthermore, Express Mail requires a customer signature at delivery. 


TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.   It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

CURRENCY CONVERSIONS

All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link: